Notifications and actions in "Sail plan mode"

In the starting menu and main menu of the KNRM Helps app, setting the ETA (Expected Time of Arrival) and position of your destination (End point) are part of using the function ‘Sail plan mode’. For every logged Sail Plan that is not ended within the ETA, actions are started of which you, your emergency contacts and relevant emergency organizations are notified during your boat trip. Below you can find which notifications are sent in which way to whom. And which actions are made by the KNRM call center for assistance and finally by the Dutch Coast Guard.

5 minutes before ETA

To user, Internal telephone notification
“Your KNRM Helps sail plan is to expire 5 minutes from now. Please either extend or close your sail plan.”

+ 15 minutes

To userInternal telephone notification
“Your KNRM Helps sail plan has expired. Please either extend or close your sail plan.”

To user, TXT
“Your KNRM Helps sail plan has expired. Please either extend or close your sail plan.”

+ 90 minutes

To userInternal telephone notification
“Your KNRM Helps sail plan has expired. Please either extend or close your sail plan.”

To user, TXT
”In 30 minutes, your emergency contact(s) will be notified of the expiration of your sail plan by an automated text message.”

+ 120 minutes

To userInternal telephone notification
“Your KNRM Helps sail plan has now expired. Please either extend or close your sail plan. As and when your sail plan ETA becomes overdue by 130 minutes + 40% of the total time of your plan’s expected duration with a maximum of 4 hours and 10 minutes the Dutch Coastguard will be notified.”

To user, TXT
“Your emergency contact(s) will be notified of the expiration of your sail plan by an automated text message.”

To Emergency contact, TXT
”The KNRM Helps sail plan with reference number [sail plan number] has now expired. Until now we have not received any confirmation from those on board. Should you have more information, please contact KNRM Helps at the following telephone number: 0031 (0) 592 39 04 51?”

+ 130 minutes + 40% the total of submitted sail plan’s duration

To user, TXT
“The Dutch Coastguard has been notified of the expiration of your plan and will be taking action at their own initiative.”

To Emergency contact, TXT and E-mail
“The Dutch Coastguard has been notified of the expired sail plan with reference number [sail plannumber] and will be taking action at their own initiative. You may contact the Dutch Coastguard at the following telephone number 0031 (0) 223 54 27 00, should you wish to do so.”